近日，国家卫生健康委员会（国家卫健委）发布通知，呼吁患者尽快前往医院办理门诊押金退还手续。这一举措旨在优化医疗服务流程、提升患者就医体验，并推动医疗机构资金管理规范化。长期以来，部分医院在患者就诊前收取一定金额的门诊押金，用于保障诊疗过程中可能产生的费用。然而，随着医保结算系统不断完善和电子支付普及，许多地区的门诊服务已实现‘先诊疗后付费’或即时结算，门诊押金制度逐渐失去原有意义。国家卫健委此次喊话，意在清理历史遗留的押金问题，避免患者因遗忘或信息不畅而长期未能退款。同时，这也是深化医改、减轻群众就医负担的重要体现。卫健委要求各地医疗机构主动联系患者、简化退费流程，并通过官网、公众号等渠道发布公告，确保押金‘应退尽退’。患者可携带相关凭证（如押金收据、身份证、就诊卡等）前往原就诊医院办理退款。此举不仅有助于提升医院服务透明度，也增强了公众对医疗系统的信任感。
Recently, China’s National Health Commission (NHC) issued a notice urging patients to promptly visit hospitals to reclaim their outpatient deposits. This move aims to streamline medical service procedures, enhance patient experience, and standardize hospital financial management. Historically, some hospitals required patients to pay an outpatient deposit before receiving care to cover potential treatment costs. However, with the continuous improvement of medical insurance settlement systems and the widespread adoption of digital payments, many regions now offer ‘treatment first, payment later’ or real-time billing, making the deposit system largely obsolete. The NHC’s call is intended to address lingering deposit issues and prevent patients from missing refunds due to forgetfulness or lack of information. It also reflects broader healthcare reforms aimed at reducing the public’s medical burden. The NHC has instructed local medical institutions to proactively contact patients, simplify refund procedures, and publish notices via official websites and WeChat accounts to ensure all eligible deposits are returned. Patients can reclaim their deposits by presenting relevant documents—such as deposit receipts, ID cards, and clinic cards—at the original hospital. This initiative not only improves transparency in hospital services but also strengthens public trust in the healthcare system.
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