近日，携程就与柬埔寨旅游部门合作引发的争议发布官方声明，作出回应。此前，有部分网友质疑携程在推广柬埔寨旅游产品时，未充分披露当地存在的安全风险及政治敏感问题，涉嫌误导消费者。对此，携程表示高度重视用户反馈，并强调其所有境外旅游产品均严格遵守中国相关法律法规，同时参考外交部发布的旅行提醒。携程在声明中指出，公司与柬埔寨方面的合作聚焦于文化旅游、可持续旅游等非敏感领域，旨在促进中柬民间交流与旅游业复苏。平台已对涉及柬埔寨的产品页面增加风险提示，并承诺将持续优化信息透明度，保障用户知情权。此外，携程重申尊重各国主权和文化差异，反对任何不实指控。业内专家认为，随着出境游逐步恢复，旅游平台在拓展国际合作的同时，也需承担更多社会责任，包括加强目的地风险评估与用户教育。携程此次快速回应争议，体现了企业对舆论监督的重视，也为行业处理类似问题提供了参考。目前，携程APP上柬埔寨相关旅游产品仍正常销售，但已标注‘出行前请查阅最新安全提示’等警示语。
Recently, Ctrip issued an official statement responding to controversy surrounding its collaboration with Cambodia’s tourism authorities. Previously, some netizens questioned whether Ctrip had adequately disclosed safety risks and politically sensitive issues in Cambodia when promoting travel packages, potentially misleading consumers. In response, Ctrip emphasized that it takes user feedback seriously and affirmed that all its international travel products strictly comply with Chinese laws and regulations, as well as travel advisories issued by China’s Ministry of Foreign Affairs.The company clarified that its cooperation with Cambodia focuses on non-sensitive areas such as cultural tourism and sustainable tourism, aiming to foster people-to-people exchanges and support the recovery of the tourism sector. Ctrip has added risk warnings to Cambodia-related product pages and pledged to continuously improve information transparency to protect consumers’ right to be informed. It also reiterated its respect for national sovereignty and cultural differences, rejecting any unfounded accusations.Industry experts note that as outbound travel gradually rebounds, travel platforms must assume greater social responsibility—particularly in destination risk assessment and traveler education—while expanding international partnerships. Ctrip’s prompt response demonstrates its responsiveness to public scrutiny and offers a reference for handling similar issues in the industry.Currently, Cambodia-related travel products remain available on Ctrip’s app, now accompanied by warnings such as ‘Please review the latest safety advisories before booking.’
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