随着我国老龄人口比例持续上升，‘银发族’的出行需求日益增长。为更好服务老年旅客，铁路和民航部门近期推出多项适老化举措，形成了一套实用的‘银发旅客出行攻略’。在铁路方面，12306平台已上线‘关爱模式’，字体更大、操作更简，支持子女代订票；车站设立重点旅客服务专区，提供轮椅、绿色通道及专人引导服务。部分列车还配备无障碍车厢和紧急呼叫装置。民航方面，各大机场普遍开通65岁以上老人优先值机、安检和登机通道；航空公司提供无陪老人服务，可全程协助办理手续并交接至目的地接机人。此外，部分航司还优化了客舱座椅与卫生间设计，提升老年旅客舒适度。专家建议，银发旅客出行前应提前预约相关服务，携带常用药品，并尽量选择白天航班或车次，以确保旅途安全顺畅。这套系统化、人性化的服务措施，正让‘老有所行’成为现实。
As China’s aging population continues to grow, travel demand among senior citizens—often referred to as the ‘silver-haired generation’—is rising steadily. In response, railway and civil aviation authorities have recently introduced a series of age-friendly measures, forming a practical ‘Travel Guide for Senior Passengers.’ On the rail side, the 12306 booking platform now features a ‘Care Mode’ with larger fonts and simplified navigation, allowing adult children to book tickets on behalf of their parents. Railway stations offer dedicated service areas for elderly or mobility-impaired travelers, providing wheelchairs, priority access lanes, and staff assistance. Select trains also include accessible carriages and emergency call systems. In civil aviation, most airports provide passengers aged 65 and above with priority check-in, security screening, and boarding. Airlines offer unaccompanied senior services, with staff assisting throughout the journey and handing over passengers to designated meet-and-greet contacts at their destination. Some carriers have also redesigned cabin seats and lavatories for greater comfort. Experts recommend that senior travelers book assistance in advance, carry essential medications, and opt for daytime flights or train departures whenever possible to ensure a safe and smooth journey. These systematic and human-centered services are making ‘travel for all ages’ a reality.
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