近日，网络上流传一则关于‘12306购票取消靠窗选座’的消息，引发不少旅客关注和担忧。对此，中国铁路12306官方已明确辟谣：该说法纯属谣言，目前12306系统仍支持部分车次的座位自选功能，包括靠窗、靠过道等偏好选项。实际上，是否能选座主要取决于列车类型和运行区间。例如，高铁（G字头）和动车（D字头）在多数线路上支持选座，而普速列车（如K、T、Z字头）则通常不提供此服务。此外，在客流高峰期或余票紧张时，系统也可能自动分配座位，无法手动选择。12306平台始终致力于提升旅客出行体验，近年来不断优化选座、候补、改签等功能。用户只需在提交订单前留意是否有‘选座’按钮，若有即可根据提示选择心仪座位。若无此选项，则说明当前车次暂不支持自主选座。因此，广大旅客无需轻信网络传言，应以12306官网或官方App发布的信息为准。如遇疑问，可拨打12306客服热线或通过App内在线客服咨询，确保获取准确、权威的服务信息。
Recently, a rumor has been circulating online claiming that ‘12306 has canceled the option to select window seats when booking train tickets,’ causing concern among travelers. In response, China Railway’s official 12306 platform has clearly debunked this claim: it is entirely false. The 12306 system still allows seat selection—including preferences for window or aisle seats—on certain train services.In reality, the availability of seat selection depends on the train type and route. For example, most high-speed (G-series) and bullet trains (D-series) offer seat selection, while conventional trains (such as K, T, or Z-series) generally do not. Additionally, during peak travel periods or when tickets are scarce, the system may automatically assign seats without manual selection options.The 12306 platform continues to enhance the passenger experience by improving features like seat selection, waitlist booking, and ticket changes. Users can simply check for a ‘Select Seat’ button before confirming their order—if available, they can choose their preferred seat accordingly. If the option isn’t shown, it means seat selection isn’t supported for that particular service.Therefore, travelers should not believe unverified online rumors and should rely solely on information from the official 12306 website or mobile app. For any questions, customers can call the 12306 hotline or use the in-app customer support for accurate and authoritative assistance.
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