近日，一则关于‘顾客称海底捞店员捞面多次甩地上’的视频在网络上引发热议。据视频内容显示，一名顾客在海底捞门店用餐时，拍摄到服务员在表演拉面过程中，疑似多次将面团甩落在地，随后又捡起继续操作。该视频迅速在社交平台传播，引发公众对食品安全与服务规范的关注。对此，海底捞官方迅速作出回应，表示已第一时间展开内部调查，并暂停涉事门店相关员工的工作。经初步核查，视频中所见‘甩落地面’的情况，实为员工在表演拉面技艺时动作幅度较大，面团并未真正接触地面，而是落在了干净的托盘或操作台上。公司强调，所有食材处理均严格遵守卫生标准，绝不会使用接触地面的食材。尽管如此，海底捞仍就此次事件给顾客带来的误解和不安致歉，并承诺将进一步加强员工培训，优化现场操作流程，提升透明度与顾客信任。作为以服务著称的餐饮品牌，海底捞此次事件也再次提醒行业：在追求表演性与互动体验的同时，必须确保食品安全底线不被逾越。目前，相关监管部门已介入了解情况，海底捞亦表示将积极配合，接受社会监督。
Recently, a video titled ‘Customer Claims Haidilao Staff Dropped Noodles on Floor Multiple Times’ sparked widespread online discussion. The footage shows a customer recording a server at a Haidilao restaurant allegedly dropping dough onto the floor several times during a noodle-pulling performance, then picking it up and continuing to use it. The clip quickly went viral on social media, raising public concerns about food safety and service protocols.In response, Haidilao promptly issued a statement, confirming it had launched an internal investigation and temporarily suspended the involved staff members. Preliminary findings indicate that the dough never actually touched the floor; instead, it landed on clean trays or work surfaces—the dramatic motion simply created a misleading visual. The company emphasized that all food handling strictly complies with hygiene standards, and no ingredients that contacted the floor would ever be used.Nonetheless, Haidilao apologized for the misunderstanding and concern caused to customers and pledged to enhance staff training, refine operational procedures, and improve transparency to rebuild trust. As a brand renowned for its exceptional service, this incident serves as a reminder to the entire industry: while theatrical dining experiences can enhance engagement, food safety must never be compromised.Local food safety authorities have since begun reviewing the matter, and Haidilao stated it will fully cooperate and welcome public oversight.
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