近日，央视曝光了一种新型网络骗局：不法分子冒充平台客服，以‘帮助用户取消自动扣费’为由实施诈骗。此类骗局通常发生在用户接到自称是某APP或电商平台客服的电话或短信后，对方声称用户被误开通了会员或订阅服务，若不立即操作将被持续扣费。为博取信任，骗子会准确报出用户的姓名、手机号甚至部分订单信息，诱导用户下载远程控制软件（如TeamViewer、向日葵等），进而操控用户手机进行转账或窃取银行验证码。央视提醒公众：正规平台绝不会通过电话、短信要求用户下载远程控制软件或提供验证码。所谓‘取消自动扣费’的操作完全可在APP内自行完成，无需他人协助。一旦接到类似电话，应立即挂断并通过官方渠道核实。此外，切勿随意点击陌生链接或授权不明应用，以免造成财产损失。提高警惕、增强防范意识，是避免落入此类陷阱的关键。
Recently, China Central Television (CCTV) exposed a new type of online scam: fraudsters impersonate customer service representatives, claiming they can help users cancel automatic subscription charges. In these scams, victims typically receive calls or text messages from individuals posing as customer support from popular apps or e-commerce platforms. The scammers claim the user has been mistakenly enrolled in a paid membership or subscription service and will continue to be charged unless immediate action is taken. To gain trust, they often accurately state the victim’s name, phone number, and even partial order details, then trick the user into downloading remote-access software (such as TeamViewer or Sunlogin). Once granted control, the scammers can manipulate the victim’s phone to transfer funds or steal banking verification codes.CCTV warns the public that legitimate platforms will never ask users via phone or text to download remote-control apps or disclose verification codes. Canceling subscriptions can always be done directly within the official app—no third-party assistance is needed. If you receive such a call, hang up immediately and verify through official channels. Avoid clicking unknown links or granting permissions to unfamiliar applications to protect your financial security. Staying vigilant and informed is key to avoiding these increasingly sophisticated scams.
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