近日，江苏省宣布全面取消县级及以下政府自行开发的政务服务类APP，这一举措引发广泛关注。此举并非简单“一刀切”取消所有基层服务，而是旨在解决移动端政务服务“碎片化”问题，推动数字化资源整合与效率提升。过去，部分地区存在APP重复建设、功能单一、使用率低等问题，反而给群众造成“指尖上的负担”。江苏通过全面梳理，将原有分散的服务功能整合至全省统一的“苏服办”平台，实现“一平台通办”。此举既避免了财政重复投入，又能让数据多跑路、群众少跑腿，真正实现便民利企。改革后，基层群众无需下载多个应用，只需通过“苏服办”即可办理社保、医保、户籍等高频事项。这标志着江苏省政务服务从“数量扩张”转向“质量优化”，是深化“放管服”改革、推进数字政府建设的务实之举，也为其他地区提供了整合政务资源、提升服务效能的参考范例。
Jiangsu Province recently announced the comprehensive discontinuation of government service apps independently developed by county-level and sub-county level authorities, a move that has attracted widespread attention. This initiative is not a simplistic blanket cancellation of all grassroots services but aims to address the fragmentation of mobile government services and promote the integration of digital resources to enhance efficiency.Previously, some regions faced issues such as redundant app development, limited functionality, and low usage rates, which inadvertently created a burden on citizens. Jiangsu has conducted a thorough review and integrated previously dispersed service functions into the unified provincial platform, “Su Ban Ban” (苏服办), enabling one-stop service handling. This approach avoids redundant financial investments while allowing data to flow more efficiently and reducing the need for citizens to navigate multiple channels, ultimately facilitating convenience for the public and businesses.After this reform, residents at the grassroots level no longer need to download multiple apps; instead, they can handle high-frequency matters such as social security, healthcare, and household registration through “Su Ban Ban.” This marks a shift in Jiangsu’s government services from quantity expansion to quality optimization, serving as a practical step in deepening reforms to streamline administration, delegate power, and improve services, while also advancing digital government construction. It provides a reference for other regions to integrate governmental resources and enhance service efficiency.
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