近日，一则关于‘餐馆宣称免费加面，顾客两次续面却被加价’的新闻引发广泛关注。事件起因是一名顾客在某面馆用餐时，看到店家明确标示‘免费加面’，便在吃完第一碗后要求续面。然而，在第二次续面时，店员却告知需额外收费，理由是‘免费仅限一次’。顾客认为此举涉嫌虚假宣传，遂将经历发布至社交平台，迅速引发热议。对此，市场监管部门表示，商家若在显著位置标明‘免费加面’但未注明限制条件（如次数、时间等），可能构成误导消费者的行为，违反《消费者权益保护法》和《广告法》相关规定。专家指出，‘免费’属于明确承诺，若附加未明示的限制，容易导致消费者误解，损害其知情权与公平交易权。目前，涉事餐馆已下架相关宣传语，并向顾客致歉。该事件也提醒广大经营者：促销宣传应清晰、透明，避免模糊用语；同时，消费者在遇到类似情况时，可保留证据并向相关部门投诉，依法维护自身权益。
Recently, a news story about a restaurant advertising ‘free noodle refills’ but charging a customer after their second refill has sparked widespread public attention. The incident began when a diner, seeing a clear sign at a noodle shop stating ‘free noodle refills,’ requested an additional serving after finishing the first bowl. However, upon asking for a second refill, the staff informed them that an extra charge would apply, claiming the ‘free’ offer was limited to one refill only. The customer felt this was misleading advertising and shared the experience on social media, quickly generating heated discussion.In response, local market regulators stated that if a business prominently advertises ‘free refills’ without clearly specifying any limitations—such as number of refills or time restrictions—it may constitute consumer deception, potentially violating the Consumer Rights Protection Law and Advertising Law. Experts emphasized that the term ‘free’ constitutes a clear promise; attaching unstated conditions can easily mislead consumers and infringe upon their rights to information and fair transactions.The restaurant involved has since removed the promotional wording and issued an apology to the customer. This case serves as a reminder to businesses to ensure promotional claims are clear and transparent, avoiding ambiguous language. It also encourages consumers to retain evidence and file complaints with relevant authorities when encountering similar issues, in order to protect their legal rights.
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