近日，杭州灵隐景区因推行免票预约制度后出现大规模爽约现象引发关注。据景区管理部门统计，在实施免票预约政策后的某段时间内，共有约38万人次成功预约免费入园，但实际到访人数远低于预约量，爽约率高达近七成。这一现象不仅造成公共资源的浪费，也影响了其他游客的预约机会。灵隐景区自2023年起试行“免费不免票”政策，游客需通过官方平台提前实名预约，每日限流以保障游览体验和生态环境。然而，部分游客在预约后未按计划前往，且未主动取消预约，导致名额被无效占用。景区方面表示，将优化预约系统，探索引入信用机制或爽约惩罚措施，以提升预约履约率。专家指出，免费预约虽降低了游客门槛，但也容易引发“随意预约、不珍惜名额”的心理。建议未来在推广类似政策时，加强公众教育，并结合技术手段动态调整放票策略，实现资源更高效利用。
Recently, Lingyin Scenic Area in Hangzhou has drawn public attention due to a high no-show rate following the implementation of its free-entry reservation system. According to data from the scenic area’s management, approximately 380,000 visitors successfully reserved free admission during a certain period, yet nearly 70% failed to show up, resulting in significant resource waste and reduced access for other potential visitors.Since 2023, Lingyin has adopted a “free but reservation-required” policy, requiring all visitors to book tickets in advance via an official platform under a daily visitor cap designed to enhance tourist experience and protect the environment. However, many individuals made reservations without canceling them when their plans changed, effectively blocking others from securing slots.Authorities are now considering system upgrades, including possible credit-based mechanisms or penalties for frequent no-shows, to improve reservation compliance. Experts suggest that while free reservations lower entry barriers, they may also encourage careless booking behavior. They recommend combining public education with dynamic ticket-release strategies to optimize resource allocation in future implementations.
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