近期，中国民航局发布新规，明确禁止航空公司及销售代理在未实际出票的情况下长期锁定座位，以遏制“航司锁座乱象”。所谓“锁座”，是指部分航司或代理为预留热门航班座位、操控价格或制造虚假紧俏假象，提前占用大量座位却不完成购票。这种行为不仅扰乱市场秩序，还导致真实旅客难以购票，损害消费者权益。新规要求，所有座位预订必须在规定时限内完成支付，否则系统将自动释放座位供其他旅客使用。同时，民航局将加强对销售平台和代理的监管，对违规行为进行处罚。此举被视为提升航空服务透明度、保障公平购票环境的重要一步。业内专家指出，规范锁座行为有助于优化运力分配、提高航班上座率，并推动行业向更健康、有序的方向发展。消费者今后在购票时将获得更真实、可靠的座位信息，减少因虚假占座带来的困扰。随着监管落地，航空市场的公平性和效率有望显著提升。
Recently, China’s Civil Aviation Administration (CAA) issued new regulations explicitly prohibiting airlines and ticketing agents from holding seats without completing actual ticket purchases, aiming to curb the long-standing issue of ‘seat hoarding.’ Seat hoarding refers to the practice where airlines or agents reserve large numbers of seats on popular flights—without finalizing payment—to manipulate pricing or create a false impression of high demand. This not only disrupts market fairness but also prevents genuine travelers from securing tickets, infringing on consumer rights.Under the new rules, all seat reservations must be confirmed with payment within a specified timeframe; otherwise, the system will automatically release the seats for other passengers. The CAA will also intensify oversight of sales platforms and agents, imposing penalties for violations. This move is widely seen as a critical step toward enhancing transparency and ensuring fair access to air travel.Industry experts note that regulating seat hoarding will help optimize capacity allocation, improve flight load factors, and promote healthier market practices. Travelers can now expect more accurate and reliable seat availability information, reducing frustration caused by phantom bookings. With these regulations taking effect, the fairness and efficiency of China’s aviation market are expected to significantly improve.
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