近期网络上流传‘接到12308来电请立即挂断’的说法，引发公众关注。实际上，12308是中华人民共和国外交部全球领事保护与服务应急热线，旨在为海外中国公民提供24小时领事保护与协助。该热线自2014年启用以来，已帮助无数身处海外的同胞解决紧急困难，如护照丢失、遭遇意外、被拘捕或自然灾害等。所谓‘接到12308请挂断’的说法并无事实依据，反而可能误导民众错失重要求助机会。需要注意的是，12308热线通常不会主动外呼，但在特殊紧急情况下（如重大突发事件、撤侨行动等），领事部门可能会通过该号码主动联系公民。因此，若接到显示为12308的来电，应保持冷静，核实对方身份，切勿盲目挂断或轻信谣言。防范诈骗的关键在于识别真伪：真正的12308工作人员不会索要银行账户、密码或要求转账。如对来电存疑，可挂断后主动回拨12308官方号码进行确认。总之，理性对待、科学辨识，才能有效利用这一重要的国家公共服务资源。
Recently, online rumors claiming ‘Hang up immediately if you receive a call from 12308’ have sparked public concern. In fact, 12308 is the Ministry of Foreign Affairs of the People’s Republic of China’s 24/7 global consular protection and emergency assistance hotline, established in 2014 to support Chinese citizens abroad facing urgent situations—such as lost passports, accidents, arrests, or natural disasters.The warning to hang up on 12308 calls is unfounded and may mislead people into missing critical assistance. While the 12308 hotline typically does not make outbound calls, it may do so during major emergencies (e.g., large-scale evacuations or crises) to reach affected citizens. Therefore, if you receive a call displaying the number 12308, stay calm, verify the caller’s identity, and avoid blindly hanging up or believing misinformation.To guard against scams, remember: legitimate 12308 staff will never ask for bank details, passwords, or request money transfers. If you’re unsure about a call’s authenticity, hang up and dial 12308 directly using the official number to confirm. Staying informed and vigilant ensures you can properly access this vital government service when needed.
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