近日，多名外卖骑手曝光了所谓的“幽灵外卖”乱象，引发社会广泛关注。所谓“幽灵外卖”，是指一些商家在平台上注册虚假地址、无实体门店，甚至使用他人营业执照进行接单，实际却在隐蔽场所（如居民楼、车库）加工食品，卫生条件极差，存在严重食品安全隐患。骑手在取餐过程中发现，这些店铺往往没有明显招牌，甚至需要通过暗号或私人联系方式才能找到。更令人担忧的是，部分“幽灵外卖”利用平台审核漏洞，频繁更换账号和地址，逃避监管。此类行为不仅欺骗消费者，也扰乱了正常的市场秩序。专家呼吁，平台应加强资质审核与实地核查，监管部门也需加大执法力度，建立黑名单制度，从源头遏制“幽灵外卖”的滋生。同时，消费者在点餐时应提高警惕，优先选择有实体门店、评价真实可靠的商家，共同维护食品安全环境。
Recently, several food delivery riders have exposed the phenomenon of ‘ghost restaurants,’ sparking widespread public concern. So-called ‘ghost restaurants’ refer to businesses that register fake addresses on delivery platforms, operate without physical storefronts, and sometimes even use others’ business licenses to accept orders. In reality, they prepare food in hidden locations—such as residential apartments or garages—under extremely poor hygiene conditions, posing serious food safety risks. Delivery riders report that these outlets often lack visible signage and can only be located through coded messages or private contact information. Even more alarming, some ‘ghost restaurants’ exploit loopholes in platform verification systems by frequently changing accounts and addresses to evade oversight. Such practices not only deceive consumers but also disrupt fair market competition. Experts urge delivery platforms to strengthen vendor verification and conduct on-site inspections, while regulators should enhance enforcement and establish a blacklist system to curb the proliferation of ghost restaurants at its source. Consumers are also advised to stay vigilant and prioritize ordering from verified, brick-and-mortar restaurants with authentic reviews to help safeguard food safety.
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