索尼J系列电视（如X80J、X85J等型号）自上市以来，凭借出色的画质和智能系统广受用户欢迎。然而，部分用户反馈在使用过程中出现了‘无声’故障，即画面正常但无声音输出。该问题可能由多种原因引起：首先，检查音量是否被静音或调至最低；其次，确认音频输出设置是否正确（例如是否误设为HDMI ARC或光纤输出，而连接设备未开启）；此外，部分用户反映在系统更新后出现此问题，可能是软件兼容性导致的音频驱动异常。建议尝试重启电视、恢复出厂设置，或通过官方固件更新修复。若问题持续，可能涉及硬件故障（如扬声器或主板音频模块损坏），需联系索尼售后进行专业检测。值得注意的是，该问题并非普遍现象，多数用户使用正常，但个别批次可能存在偶发性缺陷。索尼官方已对部分受影响型号提供软件补丁，建议用户保持系统更新以获得最佳体验。
Sony’s J-series TVs (such as models X80J, X85J, etc.) have been widely praised for their excellent picture quality and smart features since launch. However, some users have reported an ‘audio loss’ issue—where the picture displays normally but no sound is heard. This problem can stem from several causes: first, check if the volume is muted or set too low; second, verify that the audio output settings are correct (e.g., mistakenly set to HDMI ARC or optical output while the connected device is off or incompatible). Additionally, some users noted the issue emerged after a system update, possibly due to software incompatibility affecting the audio driver. Recommended troubleshooting steps include restarting the TV, performing a factory reset, or installing the latest official firmware update. If the problem persists, it may indicate a hardware fault—such as a damaged internal speaker or audio module on the mainboard—requiring professional service from Sony support. It’s worth noting that this issue is not widespread; most users experience normal operation, though isolated batches may exhibit occasional defects. Sony has already released software patches for certain affected models, so keeping the system updated is advised for optimal performance.
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