近日，有消费者反映在盒马购买的虾煮熟后渗出蓝色液体，引发网络关注。对此，盒马客服迅速作出回应，解释称该现象可能与虾体内残留的食用级磷酸盐有关。磷酸盐是食品加工中常见的保水剂，用于保持虾肉的鲜嫩口感和水分，在合法合规使用范围内对人体无害。部分虾类产品在运输或储存过程中，若处理不当，磷酸盐可能局部聚集，加热后溶出形成淡蓝色或蓝绿色液体，属正常物理现象，并非变质或添加有害物质。盒马方面强调，其所有销售的水产均经过严格质检，符合国家食品安全标准。若消费者对产品存在疑虑，可联系客服提供退换货服务。同时，盒马建议消费者在烹饪前用清水充分冲洗虾体，以减少此类现象发生。专家也指出，只要虾肉气味正常、质地紧实，且来源正规，通常无需过度担忧。此次事件再次提醒消费者理性看待食品异常现象，同时督促企业加强透明沟通与品控管理。
Recently, a consumer reported that shrimp purchased from Freshippo (Hema) released a blue liquid after cooking, sparking online concern. In response, Freshippo’s customer service quickly clarified that this phenomenon is likely due to food-grade phosphates naturally present in the shrimp. Phosphates are commonly used in seafood processing as moisture-retaining agents to preserve tenderness and juiciness, and are safe for human consumption when used within regulated limits. If improperly handled during transportation or storage, these phosphates may concentrate in certain areas and, upon heating, dissolve into a faint blue or bluish-green liquid—a normal physical occurrence, not a sign of spoilage or harmful additives.Freshippo emphasized that all its seafood products undergo rigorous quality inspections and comply with national food safety standards. Customers with concerns can contact customer service for returns or exchanges. The company also recommends thoroughly rinsing shrimp under clean water before cooking to minimize such occurrences. Food safety experts note that as long as the shrimp smells fresh, has firm texture, and comes from a reputable source, there is generally no cause for alarm. This incident highlights the importance of rational consumer judgment and reinforces the need for companies to maintain transparent communication and stringent quality control.
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