近日，一则关于‘外国旅客揭阳赶飞机，机场地勤帮带飞’的消息引发关注。事件发生在广东揭阳潮汕国际机场：一名外国旅客因不熟悉流程、语言不通，在值机和安检环节遇到困难，眼看即将错过航班。关键时刻，机场地勤人员主动伸出援手，不仅协助其快速办理登机手续，还一路引导至登机口，甚至在必要时陪同登机，确保其顺利出行。这一暖心举动被现场旅客拍下并上传网络，赢得广泛赞誉。该事件体现了中国民航服务的人性化与国际化水平。面对日益增多的国际旅客，揭阳机场通过专业、高效且富有同理心的服务，展现了中国基层服务人员的良好形象。同时，也反映出中国中小机场在提升软实力、优化旅客体验方面的积极努力。此类‘帮带飞’并非特例，而是中国机场普遍推行的‘首问负责制’和‘特殊旅客服务机制’的缩影，彰显了‘人民至上、服务为本’的理念。未来，随着更多国际航线开通，中国各地机场将继续完善多语种服务、智能引导系统等配套措施，为全球旅客提供更便捷、温馨的出行体验。
Recently, a heartwarming story titled ‘Foreign Traveler Rushes to Catch Flight in Jieyang, Ground Staff Offers Full Assistance’ has drawn public attention. The incident occurred at Jieyang Chaoshan International Airport in Guangdong Province: a foreign passenger, unfamiliar with airport procedures and facing a language barrier, struggled during check-in and security screening and was at risk of missing their flight. In a critical moment, ground staff stepped in proactively—not only helping the traveler complete check-in swiftly but also personally guiding them all the way to the boarding gate, even accompanying them onboard when necessary to ensure a smooth departure. The act of kindness was captured by fellow passengers and shared online, receiving widespread praise.This episode highlights the human-centered and increasingly internationalized service standards of China’s civil aviation sector. As international travel rebounds, smaller airports like Jieyang are demonstrating professionalism, efficiency, and empathy—reflecting the strong image of frontline Chinese service personnel. Such ‘full-escort assistance’ is not an isolated case but part of standard practices across Chinese airports, including the ‘first-point-of-contact responsibility system’ and ‘special passenger support protocols,’ embodying the principle of ‘passenger-first, service-oriented’ operations.Looking ahead, with more international routes being launched, airports across China will continue enhancing multilingual services, smart guidance systems, and other support measures to deliver a more convenient and welcoming travel experience for global visitors.
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