近日，中国铁路部门在部分高铁站试点推出“行李搬运服务”，旅客乘坐火车时可不再需要亲自搬运行李。这项服务由车站工作人员或智能机器人协助完成，从进站安检、候车到上车，全程提供行李运送支持。乘客只需通过12306 App预约该服务，即可享受便捷体验。此举旨在提升旅客出行效率，尤其为老人、带小孩的家庭、残障人士及携带大件行李的旅客提供便利。目前，该服务已在京沪、京广等主要高铁线路的部分枢纽站试行，未来有望在全国推广。此外，部分车站还引入了自动行李寄存柜和智能托运系统，进一步优化行李管理流程。这一创新不仅减轻了旅客负担，也标志着中国铁路服务向智能化、人性化迈出重要一步。
Recently, China Railway has piloted a ‘luggage handling service’ at select high-speed rail stations, allowing passengers to travel by train without having to carry their own luggage. Station staff or smart robots assist with transporting luggage throughout the journey—from security checks and waiting areas to boarding the train. Travelers can simply book the service via the official 12306 app for a seamless experience. This initiative aims to enhance travel efficiency and provide greater convenience, especially for elderly passengers, families with young children, people with disabilities, and those carrying bulky items. The service is currently being tested at major hub stations along key high-speed rail corridors such as the Beijing–Shanghai and Beijing–Guangzhou lines, with plans for nationwide expansion in the future. Additionally, some stations have introduced automated luggage lockers and smart check-in systems to further streamline baggage management. This innovation not only reduces passenger burden but also marks a significant step toward smarter, more human-centered railway services in China.
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