携程作为中国领先的在线旅游服务平台，近年来因其用户投诉和经营行为多次被监管部门约谈。这些约谈主要集中在价格透明度、捆绑销售、退改签政策不合理以及消费者权益保护等方面。例如，2017年，携程因默认勾选保险和接送机服务等“搭售”行为引发广泛争议，随后被中国消费者协会点名批评，并接受相关部门约谈。此后，携程虽多次整改其产品页面和用户协议，但类似问题仍时有发生。2021年，上海市市场监管局再次就其涉嫌违反《电子商务法》和《消费者权益保护法》的行为对其进行行政指导。这些约谈反映出监管部门对平台经济规范发展的重视，也促使携程在合规经营和用户体验方面持续优化。尽管如此，用户在使用其服务时仍需仔细阅读条款，以避免不必要的消费纠纷。
Ctrip, a leading online travel service platform in China, has been summoned multiple times by regulatory authorities in recent years due to consumer complaints and questionable business practices. These summonses primarily focused on issues such as lack of pricing transparency, bundled sales, unreasonable ticket refund and modification policies, and inadequate consumer protection. For instance, in 2017, Ctrip faced widespread public backlash for pre-checked add-on services like travel insurance and airport transfers—a practice commonly referred to as ‘forced bundling.’ The China Consumers Association publicly criticized the company, leading to an official regulatory summons. Although Ctrip implemented several rounds of interface and policy revisions afterward, similar issues continued to surface. In 2021, the Shanghai Municipal Market Supervision Administration again issued administrative guidance to Ctrip over alleged violations of China’s E-Commerce Law and Consumer Rights Protection Law. These regulatory interventions highlight the government’s growing emphasis on standardizing platform economies and have pushed Ctrip to continuously improve its compliance and user experience. Nevertheless, consumers are still advised to carefully review terms and conditions when using its services to avoid unexpected charges or disputes.
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